Billing Information Residential bills are mailed on the 7th, 15th, and 25th of each month. The billing date is dependent on the location of the service.   Accounts are considered past due 25 days after the billing date. All accounts owing two (2) months delinquent bills are subject to disconnection. Services will be disconnected for non-payment after proper collection procedures have been attempted and payment has not been received.   Bills for all commercial accounts are mailed on the last working day of each month and are considered past due on the 15th of the following month. All delinquent commercial accounts will be subject to disconnection and will be disconnected that same month if the past due amount is not paid in full.   Accounts that are disconnected for non-payment will be required to pay the past due amount plus all reconnection and service fees that apply before service is reconnected. An additional deposit may also be required on these accounts.   Payment Information   New River offers several payment options. Bills may be paid by:

A.    Bank Draft - Signing up for automatic bank draft is easy. Your electric bill will be drafted from your checking account each month. Just fill out the Automatic Bank Draft Form and return to NRLP with a voided check from the checking account from whichyour bill will be drafted. Each month when an account is drafted, we will mail your bill to you at the normal billing time, and it will indicate that your account has been drafted. Accounts are drafted each month on the bill due date.

B.     Office or Drive-Thru Window - Bring your payment into our office or by our drive-thru window, located off Faculty Street Extension (behind Wendy’s). Office and drive-thru open Monday through Friday from 8:00 A.M. - 4:30 P.M.

C.    Mail Your Payment - Mail your payment to us at: P O Box 1130, Boone, NC 28607.

D.    Night Deposit Box - Put your payment into our night deposit box located just past the drive-thru window on the left, available 24 hours a day, 7 days a week.

Payments may be made by cash, check, money order or cashier's check. We cannot accept credit cards at this time. A $20.00 service charge will be applied to all returned checks.