Pay Bill Online / Customer Portal


Pay online by using E-Check, Visa, MasterCard, or Discover.

Arrow  To register on the Customer Portal and pay online, click here.  

You will need your Account Number and Customer Number to set up your account. 

**NEW** To view your billing statement via the link in your paperless billing notification email, you will now need to enter your user name and password.  Select "Remember Me" to bypass re-entering this information after the initial entry.


 Click here for instructions or here for a short video.

New River Light and Power DOES NOT accept credit card payments via email. NEVER send credit card data via email or the contact form.


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Contact Us

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Mailing Address:
New River Light and Power
P.O. Box 1130
Boone, NC, 28607
Customer Service:

Phone: (828) 264-3671 (including new service and billing)

FAX:  (828) 262-6726

Physical Address:
146 Faculty St. Extension

Office Hours: 8:00 AM - 4:30 PM Monday - Friday; excluding holidays


Phone: (828) 264-8621 (including outages and 24-hour emergency repair)

220 Winkler's Creek Road

Questions or Comments?
Please contact us.