NRLP customers working with certified electricians, please ensure that your contractor goes through the proper process to make repairs or install generators. Contractors must submit permits to the Town of Boone or Watauga County Inspection offices before NRLP can turn your power on. This is for your safety. Contractors should contact these offices as soon as possible because appointments are limited. Additionally, if your contractor is going to disconnect your meter, we need to know before they begin. We want to make sure that everyone stays safe through their repairs and avoid prolonged outage times.  Please call us at 828-264-3671, Monday through Friday, 8 a.m. to 4:30 p.m., if you have any questions or concerns. For more details, please read the Notice Regarding Repairs That May Impact Utility Meters.

Contact Us

Customer Service

Contact customer service with questions and concerns regarding new service, account, billing or power outages.

Phone: 828-264-3671
Fax: 828-262-6726
Email: nrlp-csr@appstate.edu 

Warehouse

Phone: 828-262-5372
Fax: 828-262-4895

Office Location

146 Faculty Street Extension
P.O. Box 1130
Boone, NC 28607

We are located behind Wendy's and Bojangles.


Office Hours: 8:00 AM - 4:30 PM Monday - Friday; excluding holidays

2024 holiday closures: 

January 1New Year's Day
January 15MLK Birthday
March 29Good Friday
April 1 Veteran's Day (observed)
May 27Memorial Day
July 4Independence Day
September 2Labor Day
November 28, 29Thanksgiving
December 25, 26, 27Christmas 

This location is also home to our Mapping Office.

Shipping Address

New River Light & Power Company
220 Winkler's Creek Road
Boone, NC 28607

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Contact Form

** Please Note: Responses will be sent during normal business hours, Monday - Friday, 8:00 AM to 4:30 PM, holidays excluded. You may report an outage any time. Our line crews are ready to respond to outages as quickly and safely as possible, 24/7. Please note that our Advanced Metering Infrastructure (AMI) alerts our crews of any service disruptions in real time. Even if you do not receive a response to your outage report outside of business hours, our crews are immediately notified and respond as soon as it is safe to do so. Outage updates are available on our website and social media, including FacebookInstagram and X (formerly Twitter)

You can send an email message with questions or comments regarding New River Light & Power by completing the form below. Please note that all form fields are required. New River Light and Power DOES NOT accept credit card payments via email. NEVER send credit card data via email or the contact form.