NRLP customers working with certified electricians, please ensure that your contractor goes through the proper process to make repairs or install generators. Contractors must submit permits to the Town of Boone or Watauga County Inspection offices before NRLP can turn your power on. This is for your safety. Contractors should contact these offices as soon as possible because appointments are limited. Additionally, if your contractor is going to disconnect your meter, we need to know before they begin. We want to make sure that everyone stays safe through their repairs and avoid prolonged outage times. Please call us at 828-264-3671, Monday through Friday, 8 a.m. to 4:30 p.m., if you have any questions or concerns. For more details, please read the Notice Regarding Repairs That May Impact Utility Meters.
Contact Us
Customer Service
Contact customer service with questions and concerns regarding new service, account, billing or power outages.
Phone: 828-264-3671
Fax: 828-262-6726
Email: nrlp-csr@appstate.edu
Warehouse
Phone: 828-262-5372
Office Location
146 Faculty Street Extension
P.O. Box 1130
Boone, NC 28607
We are located behind Wendy's and Bojangles.
Office Hours: 8:00 AM – 4:30 PM Monday - Friday; excluding holidays
2025 holiday closures:
| January 1 | New Year's Day |
| January 20 | MLK Birthday |
| April 18 | Good Friday |
| April 21 | Veteran's Day (observed) |
| May 26 | Memorial Day |
| July 4 | Independence Day |
| September 1 | Labor Day |
| November 27, 28 | Thanksgiving |
| December 24, 25, 26 | Christmas |
This location is also home to our Mapping Office.
