Contact Us

Customer Service

Contact customer service with questions and concerns regarding new service, account, billing or power outages.

Phone: 828-264-3671
Fax: 828-262-6726


Phone: 828-262-5372
Fax: 828-262-2108

Office Location

146 Faculty Street Extension
P.O. Box 1130
Boone, NC 28607

We are located behind Wendy's and Bojangles.

Office Hours: 8:00 AM - 4:30 PM Monday - Friday; excluding holidays

2023 holiday closures: 

January 2New Year's Day
January 16MLK Birthday
April 7Good Friday
April 10 
May 29Memorial Day
July 4Independence Day
September 4Labor Day
November 23, 24Thanksgiving
December 22, 25, 26Christmas 

This location is also home to our Mapping Office.

Shipping Address

New River Light & Power Company
220 Winkler's Creek Road
Boone, NC 28607

Social Media

Contact Form

** Please Note: Responses will be sent during normal business hours, Monday - Friday, 8:00 AM to 4:30 PM, holidays excluded. You may report an outage any time. Our line crews are ready to respond to all outages as  quickly and safely as possible, 24/7.

You can send an email message with questions or comments regarding New River Light & Power by completing the form below. Please note that all form fields are required. New River Light and Power DOES NOT accept credit card payments via email. NEVER send credit card data via email or the contact form.