NRLP's service territory remains fully restored to all safe and habitable structures. Crews continue to inspect and repair infrastructure and remove vegetation and other debris that pose a concern.
NRLP crews have completed their support of Blue Ridge Energy's restoration efforts as they have reached 100% restoration in Watauga County. We are proud of our lineworkers and technicians who have worked tirelessly since the storm and continue to do so.
Customer service updates:
- Customer service is open regular business hours of Monday through Friday, 8 a.m. to 4:30 p.m. Our lobby is open. Snacks and water are available, and the EV charging station is always free of charge to use.
- If you have been displaced and need to disconnect service, please contact customer service if able. No connection fees will be applied to displaced customers who need to start service at another location within our service area or customers who have temporarily disconnected and will return.
- The prepaid customer auto-disconnection process will resume on Monday, Oct. 21. If you need assistance, please call our customer service team at 828-264-3671. We are here to help. For more information on the prepaid program, please visit the prepaid service webpage.
App State has created a one-stop resource page for disaster relief. Please see the App State Disaster Relief Resource page for donation opportunities or if you need assistance.
Empowering Our Community
NRLP is dedicated to supporting and helping power a cleaner, brighter future for our communities through university and community partnerships, employee engagement and sustainability efforts.
NRLP is actively engaged with several sustainability initiatives that benefit both our customers and our community.
Customers can save both energy and money by participating in the prepaid service program, picking up one of our energy conservation kits and making the switch to LED lighting.
Our Green Power Program allows customers to offset the use of carbon-based energy by purchasing blocks of clean, renewable hydroelectric energy. Blocks purchased replace carbon-based sources of energy, lowering the carbon footprint of NRLP customers and the Western North Carolina region.
Customers and community members can also help keep the lights turned on for their neighbors throughout the High Country by participating the the Good Neighbor Round Up Program. This small contibution effort helps elderly residents, struggling families and those with medical bills and other financial stresses maintain their basic electric service.
Helping our community work toward a cleaner, greener future
From programs that save customers money and energy to our electric vehicle charging station and Green Power Program, NRLP is engaged in a variety of sustainability initiative across the App State campus and the Boone community.
Help your neighbors keep the lights on for less than a dollar a month
NRLP has partnered with the Hospitality House of Northwest North Carolina to help transform lives and assist community members in need through a voluntary donation program.
As a part of our commitment to helping improve quality of life in our community, New River Light & Power awards scholarships to local graduating high school seniors in Watauga County, as well as contributes to the general scholarship fund at Appalachian State University.
