Round Up




NRLP's Customer Service Center and Administrative Office

is temporarily located at 176 Shadowline Drive,

which is at the main entrance to the

Harris Teeter Shopping Center 

 Map To Temporary Office

 In reviewing our response to the recent storms experienced in our area,

New River Light and Power asks customers to please update your contact information.



NRLP is gathering customer feedback to help

us understand what services we could provide as we move forward.

You are invited to complete this survey by clicking here.



It has come to New River Light and Power's attention that several of our customers have received telephone calls from a person claiming to be a contractor working for NRLP. Their claim is that the customer's power will be cut off if payment arrangements are not made immediately.

• NRLP does not employ contractors to contact customers.
• NRLP does not phone customers regarding delinquency.
• NRLP's telephone number is a local number (828-264-3671).

If you receive a call from someone claiming to represent NRLP, please contact Boone Police at 828-268-6900.

If you have any questions or seek additional information relating to this scam please contact

NRLP at 828-264-3671.



 Remember NRLP offers the following - click on the topic for more information:

Pay your bill online using eCheck, Visa, MasterCard or Discover
Automatic Bank Draft
Good Neighbor Round Up Program available to help those less fortunate in our community
NRLP Notifications such as Payment Reminders, Severe Weather and Special Alerts via text or email
FREE Energy Surveys, call to schedule an appointment
FREE Energy Efficiency Kits, stop by the office and receive yours today

                    AND 100 + Ways to Conserve Resources



Recent Customer Correspondence:


Contact Numbers:

      (828) 264-3671  Customer Service (including New Services and Billing)

      (828) 264-8621  Outages, 24 Hour Emergency Repair





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Contact Us

New River Light and Power
P.O. Box 1130
Boone, NC, 28607 USA
Phone: (828) 264-3671
FAX:  (828) 262-6726

Customer Service:

146 Faculty St. Extension
Office Hours: 8:00 AM - 4:30 PM Monday - Friday; excluding holidays


220 Winkler's Creek Road

Questions or Comments?
Please contact us.