NRLP Customer Portal and Mobile App technical issue: We are experiencing intermittent issues with the Customer Portal and NRLP Connect mobile app. Some customers are reporting errors when attempting to sign in or reset passwords.

If you are experiencing issues logging in, please let us know by emailing nrlp-csr@appstate.edu or calling our office at 828-264-3671.

If you are unable to log in but need to check your account balance or make a payment, you may do so by calling our customer service team or using the automated phone payment system at 828-264-3671. We appreciate your patience as we work to resolve the issue as quickly as possible.

NRLP customers working with certified electricians, please ensure that your contractor goes through the proper process to make repairs or install generators. Contractors must submit permits to the Town of Boone or Watauga County Inspection offices before NRLP can turn your power on. This is for your safety. Contractors should contact these offices as soon as possible because appointments are limited. Additionally, if your contractor is going to disconnect your meter, we need to know before they begin. We want to make sure that everyone stays safe through their repairs and avoid prolonged outage times. Please call us at 828-264-3671, Monday through Friday, 8 a.m. to 4:30 p.m., if you have any questions or concerns. For more details, please read the Notice Regarding Repairs That May Impact Utility Meters.