New River Light and Power

Picture ID is required to initiate service.

1. Stop by NRLP's office or fill out an Application Form (PDF) to initiate service, which can be emailed to nrlp-csr@appstate.edu, sent by regular mail or faxed to NRLP’s office (828) 262-6726 with additional requirements. Remember to include a picture ID along with your application form.
2. Only one of the following is necessary to connect service:
   1. Security Deposit - The Applicant will be required to make a security deposit for a specific amount at each service location. Deposit amounts vary by customer and will be determined after application is submitted. Please see detailed security deposit information below.
   2. Prepaid Service - This pay-as-you-go plan is not only convenient but can be used instead of a security deposit. The cost to start is $37.31 (required initial balance + connect fee).
   3. Notarized Guarantor - A current NRLP customer having service for 12 consecutive months and no more than two (2) late payments is able to sign. The customer will guarantee up to the amount of the required deposit for that specific location. When utilizing this option, the Guarantor Form (PDF) must be completed, notarized and returned to our office prior to connecting service.
   4. Credit Reference - The applicant will furnish one (1) letter of credit. The reference needs to be from a utility company the applicant has had an active account with for 12 months, with no more than two (2) late payments. The letter needs to be on the company's letterhead stationery and states the date the account was opened, the payment agreement, credit rating, date closed and the name and phone number of the person sending the letter. Pre-paid accounts such as rent, Cablevision or insurance are not acceptable forms of credit reference. Each letter is subject to our approval; therefore, if mailing in or faxing the letters, you will need to follow up with our office and verify that they are acceptable.
   5. Owner - If the applicant owns the premises to be served and has maintained satisfactory credit with NRLP, he or she will not need to perform any of the above options when initiating service.
   6. Credit Established - If the applicant had prior service with NRLP and has established 12 months of consecutive service with no more than two (2) late payments, he or she may reestablish service under credit established.
3. Every electric account will be established in only one property owner or tenant's name and the individual is responsible for that account. Connection for service will initiate only after the account is set-up correctly.
4. We make every attempt to provide same day service if we get the request before 3 pm, but prioritize same day service if the meter is OFF.

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Picture ID is required to disconnect service. Stop by NRLP's office or complete a Disconnect Form (PDF) to schedule a disconnection.

• Forms can be emailed to nrlp-csr@appstate.edu, sent by regular mail or faxed to NRLP's office at (828) 262-6726.
• Only the customer whose name is on the account may complete the Disconnect Form. The account holder is responsible for the account until the Disconnect Form is returned.
• Account holder's picture ID is required to disconnect service via all methods. Requests for disconnects cannot be taken over the telephone.
• Please have your account number, forwarding address, date of disconnection request and correct email address ready before you initiate disconnect.
• If you have security light service, please let customer service know at time of disconnection of service. 

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NRLP calculates security deposits on the previous usage at each location. By taking an average of the most recent 12 months history for each individual location and doubling it to give a total of two months which deposits are based upon.

Deposits are held in escrow for the first 90 days. Beginning with the 91st day all deposits will draw 8% interest.

Deposits and interest earned (the “deposits”) are refundable either after you have maintained service for one year with no more than two (2) late payments or once your account is disconnected. In both cases, deposits will first be applied to any unpaid account balances:

1. Active customers may then request a refund of the remaining deposit otherwise the outstanding deposit will automatically be applied to the customer’s account.
2. Customers who have disconnected service will receive refunds of deposit balances sent to their forwarding address.

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