New River Light and Power

Choose from a variety of payment methods that are offered to make paying your bill as convenient and simple as possible.

Several payment options are available:

1. Bank Draft - Your electric bill will be drafted from your checking account each month. Set up automatic bank draft online or complete the Automatic Bank Draft Form and return to NRLP with a voided check from your checking account. Your bill will be mailed to you at the normal billing time and it will indicate that your account has been drafted on the bill due date.
2. Prepaid Service - A flexible pay-as-you-go plan in which you pay for your electricity before you use it. Learn more about Prepaid Service.
3. Online - Pay by E-Check, Visa, MasterCard, or Discover. Your account and customer numbers are required to register. Pay online through the customer portal.
4. Office or Drive (in-person) - Thru Window - Located at 146 Faculty Street Extension (behind Wendy’s). Office and drive-thru open Monday through Friday from 8:00 A.M. - 4:30 P.M. (excludes holidays).
5. Mail Your Payment - P. O. Box 1130, Boone, NC 28607.
6. Night Deposit Box - Located past the drive-thru window on the left, available 24 hours a day, 7 days a week.

Payments may be made by cash, check, money order, cashier's check, e-Check online, Visa, MasterCard or Discover. A $21.00 service charge will be applied to all returned payments.

Paperless billing is available! Sign up online. Your account and customer number are required to register.

Residential Billing Schedules

Residential bills are mailed on the 7th, 15th, and 25th of each month. The billing date is dependent on the location of the service.

Accounts are considered past due 25 days after the billing date. All accounts owing two (2) months delinquent bills are subject to disconnection. Service will be disconnected for non-payment after proper collection procedures have been attempted and payment has not been received.

Need help understanding your bill? View this sample residential bill (PDF) to explore the components of an NRLP monthly bill. As always, our customer service team is ready to answer any questions or concerns at 828-264-3671 or contact us through our webform. 

Commercial Billing Schedules

Bills for all commercial accounts are mailed on the last working day of each month and are considered past due on the 15th of the following month. All delinquent commercial accounts will be subject to disconnection on or about the last working day of the month.

 Both Residential and Commercial accounts that are disconnected for non-payment will be required to pay the past due amount plus all reconnection and service fees that apply before service is reconnected. An additional deposit may also be required on these accounts. Certain residential customers may become exempt from disconnection of service between November 1 and March 31 of each year, without the expressed approval of the North Carolina utilities Commission (NCUC) if they meet the following criteria:

• A member of the customer's household is either elderly (65 years of age or older), handicapped or both. 
• The customer is unable to pay the balance.
• The customer's household is certified by the local social services office as being eligible for the Energy Crisis Assistance Program or other similar programs, even if funds are not available.

Need financial help?

If you or someone you know is having trouble paying for electric service due to financial hardships, call our customer service team as soon as possible to discuss options. Additionally, there are resources available that offer assistance. Connect with community resources that may be able to help. 

Low-Income Home Energy Assistance Program (LIHEAP)

This federally-funded program can provide help to cover necessary expenses during difficult financial situations. Programs include:

• Low Income Energy Assistance Program (LIEAP) funds
• Crisis Intervention Program (CIP) funds for heating or cooling-related crisis

Please visit Watauga County Social Services or call 828-265-8100.

WeCAN Crisis Assistance

Since 2002, Western Crisis Assistance Network (WeCAN) has been providing help to community members who face financial hardship. 

• The WeCAN program is administered through the Hospitality House of Northwest NC
• Appointments are available by calling 828-264-1237

NRLP proudly partners with Hospitality House of NWNC through the Good Neighbor Round Up Program. Donations from NRLP customers and community members go towards helping neighbors keep connected.