NRLP customers working with certified electricians, please ensure that your contractor goes through the proper process to make repairs or install generators. Contractors must submit permits to the Town of Boone or Watauga County Inspection offices before NRLP can turn your power on. This is for your safety. Contractors should contact these offices as soon as possible because appointments are limited. Additionally, if your contractor is going to disconnect your meter, we need to know before they begin. We want to make sure that everyone stays safe through their repairs and avoid prolonged outage times. Please call us at 828-264-3671, Monday through Friday, 8 a.m. to 4:30 p.m., if you have any questions or concerns. For more details, please read the Notice Regarding Repairs That May Impact Utility Meters.
Contact Us
Customer Service
Contact customer service with questions and concerns regarding new service, account, billing or power outages.
Phone: 828-264-3671
Fax: 828-262-6726
Email: nrlp-csr@appstate.edu
Warehouse
Phone: 828-262-5372
Office Location
146 Faculty Street Extension
P.O. Box 1130
Boone, NC 28607
We are located behind Wendy’s and Bojangles.
Office Hours: 8:00 AM – 4:30 PM Monday – Friday; excluding holidays
| 2025 Holiday Closures | |
|---|---|
| January 1 | New Year’s Day |
| January 20 | MLK Birthday |
| April 18 | Good Friday |
| April 21 | Veteran’s Day (observed) |
| May 26 | Memorial Day |
| July 4 | Independence Day |
| September 1 | Labor Day |
| November 27, 28 | Thanksgiving |
| December 24, 25, 26 | Christmas |
This location is also home to our Mapping Office.
Shipping Address
New River Light & Power Company
220 Winkler’s Creek Road
Boone, NC 28607
Social Media
Contact Us
** Please Note: Responses will be sent during normal business hours, Monday through Friday, 8:00 AM to 4:30 PM, excluding holidays. **
General questions and feedback: A friendly reminder that New River Light and Power DOES NOT accept credit card payments via email. NEVER send credit card data via email. To contact NRLP, click on the button below.
Outage Reporting: You may report an outage at any time. Please include your name, location of the outage and any relevant details.
Our linecrews are always ready to respond to outages. NRLP’s Advanced Metering Infrastructure alerts our crews of any service disruptions in real-time. Even if you do not receive a response to your outage report, our crews are immediately notified and respond as soon as it is safe to do so. Outage updates are available on our homepage and social media, including Facebook, Instagram and X (formerly Twitter).
To report an outage, click the button below.