Public Notices & Customer Communications
New River Light and Power provides public notices and customer communications to keep customers informed about electric rates, service regulations and other matters affecting electric service.
Below you’ll find current public notices, customer letters and important documents.
Notices & Important Documents
| Title | Year | Format |
|---|---|---|
| State of North Carolina Utilities Commission Notice to the Public (March 2023) | 2023 | Download |
Service & Regulatory Resources
Explore the resources below for information about electric rates, regulations and requirements, customer-owned generation and important service forms. All official regulatory orders, including historical filings, are available through the North Carolina Utilities Commission.
Retail Rate Schedule & Riders
View the current electric rates, NCUC-approved rate schedules and riders that outline how electric service charges are calculated and applied.
Electric Service Regulations
Review the regulations governing electric service, including customer and utility responsibilities. Search by topic or download the official document (PDF).
Electrical Safety & Requirements
Learn more about requirements for meter repairs, standby generators, inspections and other electrical work. Find electrical safety information and tips.
Customer-Owned Generation
Find information about generating your own electricity, including interconnection requirements and applicable riders.
Applications & Forms
Access service applications, interconnection forms and other customer documents and resources.
North Carolina Utilities Commission
Access official Commission orders, regulatory filings and historical documents through the NCUC’s online docket portal.
Customer Surveys
| Survey | Year | Data |
|---|---|---|
| 2023 Customer Survey | 2023 | Survey Feedback (PDF) |