Service, Billing and Outages: 828-264-3671

Email: nrlp-csr@appstate.edu

  2. Resource Center
  3. Public Notices & Customer Communications

Public Notices & Customer Communications

New River Light and Power provides public notices and customer communications to keep customers informed about electric rates, service regulations and other matters affecting electric service. 

Below you’ll find current public notices, customer letters and important documents. 

Notices & Important Documents

Service & Regulatory Resources

Explore the resources below for information about electric rates, regulations and requirements, customer-owned generation and important service forms. All official regulatory orders, including historical filings, are available through the North Carolina Utilities Commission. 

Retail Rate Schedule & Riders

View the current electric rates, NCUC-approved rate schedules and riders that outline how electric service charges are calculated and applied.

Electric Service Regulations

Review the regulations governing electric service, including customer and utility responsibilities. Search by topic or download the official document (PDF).

Electrical Safety & Requirements

Learn more about requirements for meter repairs, standby generators, inspections and other electrical work. Find electrical safety information and tips.

Customer-Owned Generation

Find information about generating your own electricity, including interconnection requirements and applicable riders.

Applications & Forms

Access service applications, interconnection forms and other customer documents and resources.

North Carolina Utilities Commission

Access official Commission orders, regulatory filings and historical documents through the NCUC’s online docket portal.

Customer Surveys

Survey Year Data
2023 Customer Survey 2023 Survey Feedback (PDF)